Shipping
AT SAREN®, WE STRIVE TO DELIVER YOUR ORDERS IN A TIMELY AND EFFICIENT MANNER, NO MATTER WHERE YOU ARE IN THE WORLD. WE OFFER BOTH DOMESTIC AND INTERNATIONAL SHIPPING OPTIONS TO ENSURE YOU RECEIVE YOUR ITEMS AS QUICKLY AS POSSIBLE.
(01)
Eligibility for Returns
We accept returns under the following conditions:
The item must be unused and in the same condition as when you received it.
The product must be returned in its original packaging.
A return request must be submitted within 30 days of the purchase date.
Certain items, such as custom-made or clearance furniture, may be non-returnable unless they arrive damaged or defective.
(02)
How to Initiate a Return
To start a return, please contact our customer service team at [insert email]. Provide your order number and the reason for your return, and we will guide you through the process.
(03)
Return Shipping Costs
You will be responsible for the shipping costs for returning your item, unless the return is due to a damaged or defective product. In such cases, we will cover the return shipping costs.
Shipping &
Returns
Returns
YOUR SATISFACTION IS OUR PRIORITY AT SAREN®. IF YOU'RE NOT COMPLETELY HAPPY WITH YOUR PURCHASE, WE OFFER A HASSLE-FREE RETURN AND EXCHANGE POLICY.
(01)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
(02)
Exchanges
We replace items only if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [insert email]. Once the defective item is returned, we will ship out a replacement as soon as possible.
(03)
Non-Returnable Items
Custom or personalized furniture.
Clearance or final sale items.
Gift cards.
If you have any questions about our return or exchange policy, feel free to reach out to us at [insert email].